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TERMS AND CONDITIONS, PRIVACY POLICY, AND RELEASE OF LIABILITY

TERMS & CONDITIONS

By booking, purchasing tickets, or entering Creepy House premises, you agree to the following Terms & Conditions.

1. Booking & Payments

  • Bookings can be made through our website, phone, WhatsApp, or walk-in.

  • Walk-in bookings are subject to availability and cannot be guaranteed.

  • Full payment may be required to confirm a booking.

  • Prices may vary depending on the number of players and selected game.

2. Arrival Time

  • Players must arrive at least 15 minutes before their scheduled time.

  • Late arrivals may result in shortened gameplay or cancellation without refund, depending on availability.

3. Age Restrictions

  • Hard & Medium Horror Games (Bloodline, Outbreak, Um Al Duwais): 12+ years old

  • Non-Horror Games: 8+ years old

  • Players under 16 may be required to be accompanied by an adult.

4. Health & Safety

  • Creepy House is a horror entertainment experience that may include:

    • Darkness

    • Loud sounds

    • Jump scares

    • Actors

    • Confined spaces

  • The experience may not be suitable for individuals with:

    • Heart conditions

    • Epilepsy

    • Severe anxiety or panic disorders

    • Pregnancy

    • Serious medical conditions

  • Participation is at your own risk.

5. Behavior & Conduct

  • Players must follow instructions from staff and game masters at all times.

  • The following are strictly prohibited:

    • Physical contact with actors or staff

    • Damaging props, puzzles, or equipment

    • Intoxicated or aggressive behavior

  • Creepy House reserves the right to remove any participant without refund if rules are violated.

6. Personal Belongings

  • Creepy House is not responsible for lost, stolen, or damaged personal items.

7. Photography & Recording

  • Photography and video recording inside game rooms are prohibited.

  • Creepy House may take photos or videos for marketing purposes.

8. Cancellations & Refunds

  • Bookings may be rescheduled subject to availability.

  • Refund policies may vary depending on the booking method.

9. Right to Refuse Entry

Creepy House reserves the right to refuse entry to anyone who:

  • Does not follow safety instructions

  • Appears intoxicated

  • Poses a safety risk to themselves or others.

PRIVACY POLICY

Creepy House respects your privacy and is committed to protecting your personal data.

1. Information We Collect

We may collect:

  • Name

  • Phone number

  • Email address

  • Booking details

  • Payment information (processed securely by third-party providers)

2. How We Use Your Information

Your information may be used to:

  • Process and manage bookings

  • Contact you regarding reservations

  • Provide customer support

  • Send promotional offers or updates.

3. Data Protection

We implement appropriate security measures to protect your personal information from unauthorized access or misuse.

4. Third-Party Services

Some services (such as payment processing or booking platforms) may be provided by third-party providers, which have their own privacy policies.

5. Marketing Communication

Customers may receive promotional messages about special offers, events, or new games.
You may opt out at any time.

6. Data Retention

We retain personal data only as long as necessary for operational, legal, or marketing purposes.

7. Contact

For privacy inquiries, please contact Creepy House through our official channels.

DISCLAIMER & RELEASE OF LIABILITY

By entering Creepy House and participating in any of its experiences, you acknowledge and agree to the following:

1. Assumption of Risk

Creepy House is an immersive horror attraction that includes intense audio, visual effects, actors, and physical environments.
Participants understand that such experiences may cause fear, stress, or physical reactions.

2. Voluntary Participation

Participation in Creepy House games is completely voluntary, and guests choose to participate at their own risk.

3. Medical Responsibility

Guests confirm they do not have any medical or psychological conditions that could be aggravated by a horror experience.

4. Liability Release

To the fullest extent permitted by law, participants release Creepy House, its owners, employees, and partners from any liability related to:

  • Personal injury

  • Emotional distress

  • Property damage

  • Accidents occurring during participation.

5. Compliance with Rules

Guests agree to follow all safety rules and instructions provided by Creepy House staff.

Failure to comply may result in removal from the attraction without refund.

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